How to FTP into a cPanel Account
This guide covers how to create/delete an FTP account, and connect to cPanel using an FTP account.
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This guide covers:
Creating an FTP Account
Deleting an FTP Account
Connecting to an FTP Account
External cPanel FTP Account Documentation
This section outlines the steps to create an FTP account on cPanel.
Firstly, login to your cPanel account. If you are unsure on how to do this, take a look at our Logging In To cPanel guide.
Then, navigate to the Files section, and then FTP Accounts.
Now, we can create an FTP Account! Fill out the Add FTP Account section with the details below:
Log in: This will be your username. Example: VH-FTP.
Password: This will be your password. Make sure this is secure! (You can use our Password Generator)
Directory: This will be the directory you want the FTP account to be able to access. If you want the FTP account to be able to access everything, you can leave this box blank. (Note: it will default to an empty directory generated by cPanel. So check this!)
Quota: If the FTP account has its own home directory, you can assign it a quota to stop the account uploading past a specified limit. Usually, you can leave this to unlimited.
Once you've filled out the page with correct information. You can press Create FTP Account.
Once your account is created. You will see it in the FTP Accounts section below.
This section outlines the steps to delete an FTP account on cPanel.
Firstly, login to your cPanel account. If you are unsure on how to do this, take a look at our Logging In To cPanel guide.
Then, navigate to the Files section, and then FTP Accounts.
Under FTP Accounts locate the FTP account you wish to delete.
Then press Delete.
A confirmation window will open. Check the details and press Delete if you are sure.
Warning: If you tick the Delete the User’s Home Directory box, this WILL delete files on your account. Make sure that you do not need the files in the FTP accounts home directory (this could be your whole cPanel account if you did not specify a directory when creating the account!
Your FTP account on cPanel is now deleted.
This section outlines the steps to connect to your cPanel account using the FTP account you created previously.
Please make sure you have your account details noted down from when you created your cPanel FTP Account. If you do not, then please create one now.
Now, download your favourite FTP client. In this tutorial, we are going to use FileZilla. However, some common options are listed below:
FileZilla
CoreFTP
Cyberduck
WinSCP
Once you have your client ready (in this example, we are using FileZilla). You can enter in your account details!
Host: This will be vh-cp02.volthosting.co.uk
Username: This will be the username of your FTP account you created. Example: VH-FTP@volthosting-demo.co.uk
Password: This will be the password you created when you created your FTP account.
Port: This will usually be 21
Protocol: FTP or FTPS
If you are using CoreFTP or Cyberduck, you can download a premade configuration file on cPanel! Simply click on the Configure FTP Client button next to your FTP Account!
On FileZilla, you can put this into the quickconnect bar at the top of the application as shown.
Once your details have been entered, you can connect, and you should see your file directory appear!
Looking for powerful cPanel website hosting? Please take a look at our cPanel packages!
This guide covers:
Creating an FTP Account
Deleting an FTP Account
Connecting to an FTP Account
External cPanel FTP Account Documentation
Creating an FTP Account
This section outlines the steps to create an FTP account on cPanel.
Firstly, login to your cPanel account. If you are unsure on how to do this, take a look at our Logging In To cPanel guide.
Then, navigate to the Files section, and then FTP Accounts.
Now, we can create an FTP Account! Fill out the Add FTP Account section with the details below:
Log in: This will be your username. Example: VH-FTP.
Password: This will be your password. Make sure this is secure! (You can use our Password Generator)
Directory: This will be the directory you want the FTP account to be able to access. If you want the FTP account to be able to access everything, you can leave this box blank. (Note: it will default to an empty directory generated by cPanel. So check this!)
Quota: If the FTP account has its own home directory, you can assign it a quota to stop the account uploading past a specified limit. Usually, you can leave this to unlimited.
Once you've filled out the page with correct information. You can press Create FTP Account.
Once your account is created. You will see it in the FTP Accounts section below.
Deleting an FTP Account
This section outlines the steps to delete an FTP account on cPanel.
Firstly, login to your cPanel account. If you are unsure on how to do this, take a look at our Logging In To cPanel guide.
Then, navigate to the Files section, and then FTP Accounts.
Under FTP Accounts locate the FTP account you wish to delete.
Then press Delete.
A confirmation window will open. Check the details and press Delete if you are sure.
Warning: If you tick the Delete the User’s Home Directory box, this WILL delete files on your account. Make sure that you do not need the files in the FTP accounts home directory (this could be your whole cPanel account if you did not specify a directory when creating the account!
Your FTP account on cPanel is now deleted.
Connecting to an FTP Account
This section outlines the steps to connect to your cPanel account using the FTP account you created previously.
Please make sure you have your account details noted down from when you created your cPanel FTP Account. If you do not, then please create one now.
Now, download your favourite FTP client. In this tutorial, we are going to use FileZilla. However, some common options are listed below:
FileZilla
CoreFTP
Cyberduck
WinSCP
Once you have your client ready (in this example, we are using FileZilla). You can enter in your account details!
Host: This will be vh-cp02.volthosting.co.uk
Username: This will be the username of your FTP account you created. Example: VH-FTP@volthosting-demo.co.uk
Password: This will be the password you created when you created your FTP account.
Port: This will usually be 21
Protocol: FTP or FTPS
If you are using CoreFTP or Cyberduck, you can download a premade configuration file on cPanel! Simply click on the Configure FTP Client button next to your FTP Account!
On FileZilla, you can put this into the quickconnect bar at the top of the application as shown.
Once your details have been entered, you can connect, and you should see your file directory appear!
Updated on: 21/06/2025
Thank you!